<p>Some SearchIn errors come from upstream providers (timeouts, temporary outages). Others are empty lookups with no matching data.</p><h2>Quick checks</h2><ul><li>Confirm your wallet has enough balance.</li><li>Retry once after a short wait if the message mentions a temporary upstream issue.</li><li>Try a second provider for the same identifier when it makes sense for the case.</li></ul><h2>Empty vs failed</h2><ul><li><strong>Empty</strong> means the provider responded but found no records — that is usually not a refund case.</li><li><strong>Failed / unavailable</strong> means the provider or network failed — retry or contact support with the time and provider name (never paste sensitive query text into public channels).</li></ul><h2>Get help</h2><p>Use the in-app Help messenger. Tell us the provider name and approximate time — avoid sending passwords or full PII in chat if you can describe the issue without them.</p>

Upstream outages, empty results, and how to get help.

What should I do when a SearchIn provider fails?

Dheeraj Yadav

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