Refunds and unused balance

When you can request a refund on unused top-up balance.

Written By Dheeraj Yadav

Last updated About 4 hours ago

Unused top-up balance may be refundable within 7 days of that top-up — only the remaining unused amount, not the original top-up if you already spent credits.

Request a refund

  1. Go to Dashboard → Billing.
  2. Open Recent payments → Refund and review added / used / remaining.
  3. Submit a ticket. You can cancel a pending top-up ticket to unlock the balance again.

Search charge tickets

Separate flow for recent search charges (last 24 hours). Empty completed lookups without provider data are generally not refundable.

Status

Admin confirmation emails go out when a top-up refund is marked refunded; ARN tracking may follow for bank references.